How do we design for innovative outcomes? Is it enough to bring multiple voices to the table to determine future needs? Whilst understanding context and what inhabitants need is essential, David Jakes discusses a missing part of the design process – the need to evolve the status quo by expanding the capability of individuals and organizations to think divergently, and by doing so, shift mindsets about the future.  

I’ve become convinced that the design process generally fails to achieve as much as possible when applied to educational initiatives.  The reason?  A missing and critical component.

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