Elevating the human experience – Creating a sense of belonging

Fiona Young started the new year with an experience at the hospital emergency department. Her experience is a direct reflection of the outcomes of the New South Wales Health Elevating the Human Experience initiative which considers patient, family and caregiver experiences through a constellation of seven key enablers foregrounding principles of kindness and compassion.

I’d never been to a hospital emergency room before and based on stories from friends and family it didn’t sound pleasant. Relentlessly long wait times with many other people, in stereotypical, aging hospital spaces.

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